By Vincent Hicks, CPA

Q: Tired of long IRS phone waits or wondering if your tax issue is stuck in limbo? There’s a faster way to get answers!?

A: Instead of mailing letters or sitting on hold, you can now handle many tax issues through the IRS’s secure online portal – and the Massachusetts Department of Revenue (DOR) offers a similar tool. In my experience, these portals often lead to faster resolutions, fewer delays, and a lot less frustration!

Through the IRS or MassTaxConnect portal, you can:

• View your account balance and payment history
• Check the status of your return or refund
• Respond to notices or upload documentation
• Set up payment plans
• Update your address or contact info
• Authorize your tax professional to help

If you’ve never created an account before, setting one up requires identity verification – but once you’re in, it’s a powerful tool for avoiding long wait times and keeping your tax matters on track.

Have questions about your taxes? I’d be happy to help! I’m Vincent Hicks, a CPA based here in Somerville with over 20 years of experience. Feel free to email or call me at vhicksconnect@gmail.com (859-553-0788).

Disclaimer: This column provides general tax information and should not be considered tax or legal advice. Tax laws change frequently, and individual circumstances vary. For personalized guidance, consult a tax professional.