The next time you visit the City of Somerville website to pay your tax or water bills, the online system will look a little different. In December 2019, the City’s Treasury Department changed to “City Hall Systems,” a new bill payment vendor that will make paying and viewing bills online more convenient and user-friendly. The new system allows customers to manage all of their bills from one account, offers a shopping cart checkout process, provides historical payment and bill information, and assists with taxpayer questions through its call center (including taking payments over the phone), email, and online multilingual chat features.

To continue receiving the benefits of an online account, you will need to re-enroll with City Hall Systems. Update your information on the new vendor site by visiting the City’s website (www.somervillema.gov) and selecting the “Pay Bills & More” Quick Link option on the menu. The City Hall Systems page includes tutorials on the payment process and setting up an online account.

As a reminder, electronic payments using a credit or debit card will be charged a processing fee by the vendor. Electronic checks have no processing fee.

If you have questions about your bill or about the new online system, please call the Treasury Department at 617-625-6600 ext. 3500.

Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact the City’s ADA Coordinator, Nency Salamoun, at 617-625-6600 x2323 or NSalamoun@somervillema.gov.