Do you have what it takes to serve your city as a “secret resident?”

Constituents will be trained to quiz, engage city staff to enhance customer service.

Do you want to help improve city programs and services? Now’s your chance. The City of Somerville is launching its “Secret Resident” program, seeking resident volunteers to provide feedback on the city’s customer service. Through the program, residents will complete brief customer service training, and will engage city departments to assess and evaluate the accuracy, efficiency, and ease of customer service.

Examples of assignments in the program include calling 311 to report an issue, inquiring in-person at Inspectional Services as to how to file a permit, or visiting the City Hall Welcome Desk for assistance.

To sign up to be a volunteer “secret resident,” visit www.somervillema.gov/secretresident. If you would like more information, email secretresident@somervillema.gov or call 311 (617-666-3311 from outside Somerville).

— City of Somerville