The Water and Sewer Department is currently undergoing hardware and software upgrades. If you believe there is an error with your bill, they apologize and ask that you email water@somervillema.gov with your account number, address, a description of the potential error, a copy of your bill, and a photo of the water meter showing the reading (and if possible, the serial number). If you are not able to email, please call 311 at 617-666-3311 for assistance.